Clear rules, written plainly

Registration is free. Listing a product is free. There is no monthly subscription during launch and no required advertising spend.

A 5% commission applies to the item subtotal of each completed sale, calculated before shipping and taxes. Commission is never charged on shipping or tax.

Payment processing is charged at the real cost Stripe bills on each payment, including its extra fee for cards from outside the United States, and shown on each order and payout statement. Keepstall does not mark up processing.

Payout costs are passed on at cost: Stripe payouts are 0.25% plus $0.25 per payout and $2 in each month a shop is paid; bank transfer payouts carry the transfer fee. A chargeback fee is charged to the shop and credited back if the chargeback is won.

Shipping labels are purchased at the carrier rate returned by our shipping provider. No markup is added to postage.

Shops outside the United States show US buyers one exact delivered price: the item, the shop's DHL shipping price for the parcel weight, and US import duties, all paid at checkout. The shop receives the shipping and duties in its payout, must book the parcel with DHL Duties & Taxes Paid, and is responsible for any carrier charge a buyer is asked to pay on delivery.

Sellers in the US, Canada, the UK and Europe are paid through Stripe Connect and must complete identity verification with Stripe. Sellers in other countries are paid by bank transfer from the Keepstall team and must add payout details and a signed W-8BEN or W-8BEN-E tax form.

Proceeds for an order are released when the carrier shows the parcel was delivered, the buyer confirms they received it, or 7 days after it ships, whichever comes first. A seller marking an order delivered does not release it early.

Finished orders are paid on Keepstall payday, shown with its next date on every seller dashboard. Each shop gets one payment for all its finished orders, so it pays one payout fee per payday.

Proceeds stay on hold while a buyer case or card chargeback on that order is open. There are no other reserves.

Each shop publishes its own return policy, which must be at least as protective as the Keepstall standard: returns accepted within 30 days of delivery for unused items in original condition, unless the item is custom or perishable and clearly labeled as such.

Before an order ships, buyers can ask the shop to cancel from their order page. The shop has 48 hours to accept or decline. If an order is past its ship-by date, the buyer can cancel it right away for a full refund.

If an item does not arrive, arrives damaged, or is not as described, the buyer can report it from the order page within 60 days of purchase. The shop must reply within 48 hours. If the shop does not reply, or the two cannot agree, the buyer can ask Keepstall to step in, and Keepstall decides within 3 business days.

Shops can cancel unshipped orders and issue full or partial refunds from the order page at any time.

The shop covers refunds from that order’s proceeds, apart from any sales tax refunded. The commission and card fee are not returned. Anything the proceeds do not cover is taken from the shop’s next payout.

The following may not be listed: counterfeit or replica goods; items that infringe intellectual property; firearms, ammunition, and weapons; explosives; recreational drugs and drug paraphernalia; unapproved supplements or medical devices making health claims; recalled or unsafe products; stolen goods; live animals; human remains or bodily fluids; and any item prohibited by applicable law.

Handmade cosmetics and skincare must comply with labeling and safety requirements in the destination market. Sellers are responsible for ingredient disclosure and patch-test warnings.

Keepstall may remove any listing that appears to violate these rules, suspend the shop, and withhold payouts connected to a violation while it is investigated.

Any buyer, brand owner, or rights holder can report a listing from the product page. Reports are reviewed by the Keepstall team.

When a credible report is received, the listing is hidden pending review. Sellers are asked for proof of authenticity or safety documentation. Failure to respond within five business days results in removal.

Repeat violations lead to permanent suspension and, where required, referral to the relevant authority.

Listings must accurately describe the item, its materials, condition, dimensions, and production time. Photographs must be of the actual product.

Orders must ship within the stated processing time. Shops are measured over the last 90 days on shipping on time, replying to messages within 24 hours, average rating, and buyer cases. Shops that ship 95% of orders on time, reply to 95% of first messages within 24 hours, and keep a 4.8 star average earn the Top Rated badge. Shops that fall far below these standards may lose placement or be suspended.

Sellers may not contact buyers outside Keepstall to complete a sale, solicit off-platform payment, or use buyer data for unrelated marketing.

Sellers can see the shipping details needed to fulfill an order, and nothing more. Sellers cannot see another seller’s orders, earnings, or payout information.

Payment card details are handled entirely by Stripe and never stored on Keepstall servers.

Buyers may request deletion of their account data through the help center, subject to records we are required to retain for tax and legal purposes. Read the full Privacy Policy for details.