Terms of Service

Keepstall is an online marketplace operated by Limann Enterprise LLC, a Washington limited liability company ("Keepstall", "we", "us"). Keepstall lets independent shops ("sellers") list products and lets shoppers ("buyers") buy them.

Each product is sold by the seller who listed it, not by Keepstall. The seller is responsible for the product, its description, and shipping it. Keepstall provides the marketplace, takes payment on the seller's behalf, and helps resolve problems between buyers and sellers.

You must be at least 18 years old, or the age of majority where you live, to create an account or to buy or sell.

Keep your sign-in details private. You are responsible for activity on your account. Tell us right away if you think someone else has used it.

Give accurate information and keep it up to date. One person or business may not run accounts to get around a suspension.

When you place an order you agree to pay the item price, shipping, and any tax shown at checkout. Payments are processed by Stripe. Prices are in US dollars, and your bank may charge a fee or apply its own exchange rate.

Orders from several shops are shipped separately. Delivery dates are estimates. For US buyers, orders from shops outside the United States include US import duties at checkout, so nothing is due on delivery. If a carrier asks a US buyer for an import fee on such an order, the shop must refund it. Buyers outside the United States may owe import duties or taxes on delivery, which are not included in the Keepstall total.

If something goes wrong, use "Get help with this order" on your order page. You can ask to cancel before an order ships, report a problem, or request a return. See section 6 for how Keepstall protects your purchase.

Every shop applies and must be approved before it can sell. Sellers must follow the marketplace policies, including the prohibited products list and the seller standards.

Sellers must describe items accurately, use photos of the actual product, ship within their stated processing time, reply to buyers within 48 hours when a buyer reports a problem, and honor their published return policy.

Sellers are responsible for making sure their products are legal and safe to sell where they ship, including labeling and ingredient rules for cosmetics and skincare, and import rules in the buyer's country. Sellers are responsible for their own income taxes and business registrations.

Sellers may not ask buyers to pay outside Keepstall, use buyer details for anything other than the order, or contact buyers for unrelated marketing.

Keepstall charges sellers a commission of 5% of the item subtotal of each sale, after shop discounts and before shipping and tax. There is no listing fee and no monthly fee during launch. The commission is never reduced by other costs.

The costs of moving money are passed on to the seller at cost and shown on each order and payout. These are: the card fee Stripe actually charges on the payment, including its extra fee for cards issued outside the United States; the Stripe Tax fee when sales tax is calculated; Stripe's payout fees for sellers paid through Stripe Connect (currently 0.25% plus $0.25 per payout and $2 in each month a seller is paid); the transfer fee for sellers paid by bank transfer; and the card network's fee when a buyer files a chargeback, which is credited back if the chargeback is won.

Keepstall collects payment from the buyer as the seller's limited agent. A buyer's payment to Keepstall counts as payment to the seller.

To protect buyers, a seller's proceeds for an order are held until the carrier shows the parcel was delivered, the buyer confirms they received it, or 7 days after it ships, whichever comes first. Proceeds stay on hold while a buyer's case or a chargeback on that order is open.

Finished orders are paid on Keepstall's regular payday, shown with its next date on the seller dashboard. Each seller receives one payment per payday covering all of its finished orders. Keepstall may change the payday schedule with notice on the seller dashboard.

Sellers in supported countries are paid through Stripe Connect and must complete Stripe's identity checks. Sellers in other countries are paid by bank transfer and must provide payout details and a valid US tax form (Form W-8BEN or W-8BEN-E).

When a buyer is refunded, the seller covers the refund, apart from any sales tax refunded. It is taken from the order's proceeds, and the commission and card fee are not returned, because Keepstall and the card network do not get them back. If proceeds were already paid out, or do not cover the refund, the rest is taken from the seller's next payouts or Stripe balance. The same applies when a chargeback is lost.

Where the law makes Keepstall responsible for collecting sales tax on marketplace sales, Keepstall collects it from buyers and pays it to the tax authority.

Before an order ships, a buyer can ask the seller to cancel. If the order is past its ship-by date, the buyer can cancel it for a full refund without waiting for the seller.

If an item does not arrive, arrives damaged, or is not as described, the buyer can report it within 60 days of purchase. The seller has 48 hours to reply. If the seller does not reply, or the two cannot agree, the buyer can ask Keepstall to step in. Keepstall reviews both sides and may refund the buyer in full or in part, or close the case in the seller's favor. Keepstall aims to decide within 3 business days.

Returns follow the seller's published return policy, which must allow returns within 30 days of delivery for unused items, unless the item is custom-made, personalized, or perishable and the listing says so.

Opening a card chargeback while a Keepstall case is open may slow down the resolution.

You keep ownership of the photos, text, and reviews you post. You give Keepstall a non-exclusive, worldwide, royalty-free license to host, display, and use that content to run and promote the marketplace, for as long as it is on Keepstall.

Only buyers who ordered an item can review it. Reviews must be honest and about the item and the shop. Keepstall may remove reviews that are abusive, fake, or include personal information.

Do not post anything that infringes someone else's rights. Rights owners can report a listing from its product page, and we remove infringing listings when we receive a valid report.

• Break the law, or sell or buy prohibited, counterfeit, stolen, or unsafe items.
• Mislead or defraud other people, including fake orders, fake reviews, or false cases.
• Harass, threaten, or discriminate against anyone.
• Interfere with Keepstall's systems, scrape the site, or access other people's accounts or data.
• Avoid Keepstall's fees by moving a sale off Keepstall.

We may remove listings, limit features, hold payouts connected to a suspected violation, or suspend or close an account if we reasonably believe these terms or our policies were broken, or to protect buyers, sellers, or Keepstall. Where we can, we tell you why and give you a chance to respond.

You can close your account at any time. Open orders, cases, and amounts owed must still be completed.

Keepstall is provided "as is". We work to keep it running and safe, but we do not promise it will always be available or free of errors. Sellers, not Keepstall, make the products and are responsible for them.

To the extent the law allows, Keepstall is not liable for indirect, incidental, special, or consequential damages, or lost profits. Our total liability for any claim relating to Keepstall is limited to the greater of the fees you paid us in the 12 months before the claim, or US $100. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover Keepstall's reasonable costs from claims caused by your listings, your products, or your breach of these terms.

These terms are governed by the laws of the State of Washington and applicable US federal law. Before filing a claim, please contact us so we can try to resolve it informally. Any claim that is not resolved must be brought in the state or federal courts located in King County, Washington, unless the law where you live gives you the right to bring it elsewhere.

We may update these terms. If a change is significant, we will tell you by email or on Keepstall at least 14 days before it takes effect, unless it is required sooner by law. Using Keepstall after a change takes effect means you accept it.

Questions about these terms? Contact us at the help center.